Privacy Policy

Introduction

XL Metal is committed to protecting the privacy of our clients, customers and visitors to our website. This Privacy Policy demonstrates our commitment by disclosing to you the ways in which we deal with your personal information.

 

What information we collect

XL Metal's website may be visited without divulging any information, however we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you post an enquiry or order email newsletters.

 

To protect your privacy, XL Metal follows different principles in accordance with worldwide practices for customer privacy and data protection.

 

• We will not sell or give away your name, mail address, phone number, email address or any other information to anyone.

• We will utilise state-of-the-art security measures to protect your information from unauthorised users.

 

Consent

If you choose not to register or provide personal information, you can still use most of XL Metal’s website but you will not be able to access areas that require registration.

 

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding XL Metal’s products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from XL Metal.

 

Use and Disclosure of your Personal Information

Your personal information may be used:-

 

• to provide the services which you have requested from us;

• to administer and manage those services including charging, billing and collecting debts;

• for marketing purposes by adding you to our marketing database to receive promotional and educational material, invitations to functions and seminars, and our various newsletters;

• to inform you of ways the services provided to you could be improved;

• to conduct appropriate checks for credit-worthiness and for fraud;

• to research and develop our services;

• to gain an understanding of your information and communication needs in order for us to provide you with a better service; and

• to maintain and develop our business systems.

 

If you do not wish to receive promotional material from us, please email XL Metal at info@xlmetal.com.au or call 1300 72 71 73. You may also write to XL Metal at PO Box 1171, Eagle Farm, QLD, 4009, and we will delete you from our mailing list immediately.

 

Please note that XL Metal does not sell the mailing list to any third parties.

The purposes for which we use your personal information include:-

 

• the purpose for which you provided it to us;

• for related secondary purposes;

• where otherwise required by law;

• purposes to which you consent.

 

A “related secondary purpose” includes disclosing your personal information for:-

 

• the purposes of defending existing or anticipated legal proceedings (by disclosing information to a lawyer);

• insurance purposes;

• exchanging information with a subsidiary entity of XL Metal and our agencies;

• quality assurance purposes; and

• other related purposes.

 

The people/organisations to which we disclose information include:-

 

• our staff members;

• outsourced service providers who manage the services we provide to you, including:-

• customer enquiries;

• processing and administration functions;

• mailing systems;

• billing and debt-recovery functions;

• information technology services;

• installation, maintenance and repair services;

• marketing, telemarketing and door-knocking services; 

• market research;

• your authorised representatives;

• credit reporting and fraud checking agencies;

• our professional advisers, including our accountants, auditors and lawyers;

• government and regulatory authorities and other organisations, as required or authorised by law;

• organisations involved in:

• a transfer/sale of all or part of our assets or business (including accounts and trade receivables); and

• managing our corporate risk and funding functions (e.g. securitisation);

• other telecommunication and information service providers; and

• our related companies.

 

Access to your Personal Information

You can request to access the personal information we hold about you if you wish to do so. We will take reasonable steps to provide you with access if we are able to do so. If we are unable to provide you with access, we will explain why. We also reserve our rights to charge a fee for searching for and providing access to your information.

To request access please email XL Metal at operations@xlmetal.com.au or call 1300 72 71 73. You may also write to XL Metal at PO Box 1171, Eagle Farm, QLD, 4009.

 

Security of your Personal Information

XL Metal is committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure, and will take all reasonable steps to ensure this.

 

Disposal and Destruction of your Personal Information

If we no longer need to hold your personal information, we will take reasonable steps to destroy or permanently de-identify that information.

 

Complaints

If you have a question, comment or complaint regarding our privacy policy or procedures, you should contact XL Metal during business hours on 1300 72 71 73 or email info@xlmetal.com.au

 

Changes to this Policy

From time to time, it may become necessary for us to review or amend this policy, and we reserve the right to do so. Any changes will be made as and when required, and we will advise you of any changes by posting an updated version of our policy on our website, www.xlmetal.com.au . An up to date copy of this policy will be available in hard copy at all times at XL Metal at 1300 Lytton Road, Hemmant, QLD 4174